Contact Us

Compliments

• Online form: Complete our below form
• Contact us directly: We’d love to hear about your positive experiences!

Complaints

• Online form: Complete our below form
• Contact us directly: We take all concerns seriously and will work to resolve them promptly.

Our Complaint Process

• All complaints are taken seriously and investigated thoroughly.
• We’ll conduct an immediate welfare check and safety assessment.
• You’ll receive a formal acknowledgement within 3 working days.
• We’ll provide a response summarizing the findings and actions taken within 28 days.

If you're not satisfied with our response

• You can escalate your complaint to the Integrated Care Board or the Care Quality Commission (CQC).
• CQC: Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA. Tel: 03000 616161. Website: cqc.org.uk (use online contact form).
• Local Government Ombudsman: PO Box 4771, Coventry, CV4 0EH. Tel: 0845 602 1983 or 024 7682 1960. 
 Website: lgo.org.uk (use online contact form).

Safeguarding

The safety and well-being of our Service Users is our top priority. If you have a safeguarding concern, please contact your local authority or use the form below for further information.

Thank you for your feedback. It helps us make FA365 Homecare even better!